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I don’t see upgrade pricing even though I qualify?

If you already have a version of HitFilm or Imerge, you are eligible to upgrade. You will need to login to see your bespoke pricing.

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I select Paypal for payment, but nothing happens. What’s going on?

When you select PayPal for payment a pop up should appear right away. If this doesn’t happen, then there might be an issue with your

I see an error message when I try to pay. What should I do?

This can mean a few different things. It might be a timeout error, connection issue or something related to your bank/card processor. We suggest trying

Can I cancel my subscription and get a refund?

Yes, you are entitled to cancel your purchase and get a refund up to 14 days after the date of purchase. After 14 days, you

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