How can we help?
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Purchasing & licenses
- When does the 12 month renewal begin?
- Do I qualify for a free upgrade to the new product?
- Can I let my friend use my software?
- Why is the store only in US dollars, Pounds, Euros?
- Can I activate on multiple computers?
Features
- Where is mocha, and how do I install mocha?
- Where are my 3D models? Why does my model not import but it is a supported file type?
- Can I create 3D text and titles?
- Do I need to buy extra plug-ins?
- Can I edit my movies?
Technical Solutions
- How do I clear my plugin cache to fix issues with third party plugins?
- Do I need to install Quicktime?
- Crashing on Import (Dell/Alien systems)
- Read this first!
- Why is my application running slow?
Sales and Licensing
- Can I get a refund?
- Why does my bank show an extra charge?
- How do I upgrade my PhotoKey software?
- How many installations and activations of PhotoKey am I allowed?
Installing and Activating
- Can I install on a case-sensitive version of macOS?
- Why am I seeing an OpenCL.dll error message?
- How much disk space do I require?
- How do I reinstall my software?
- How do I activate my software?
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