When I import a PNG file it says file unsupported.
So I clicked import and checked out the supported files
When I check it says PNG is supported yet, it says the same thing every time file unsupported.
@SansPikachu I have no issue with png in Express. I would imagine your png files may be corrupt? Try re-saving in a bonafide image editor such as Photoshop, for instance.
More information is needed to troubleshoot. What is the source of the png files, how were they made, etc.
Also a MediaInfo report may shed some light as to why they are different than an average png.
i am having similar issues. i have downloaded some transition assets from productioncrate.com ( as recommended by fx )and they all seem to be in .avi ( which should be readable by hitfilm ) and yet when i import any of them i just get the error message "the media file could not be loaded" .
after having found a transition asset which is recognised in hitfilm , it now plays with a green screen at the start and end of the asset !!! when i click on the preview in productioncrate, it doesnt do this but as soon as i put it in hitfilm, i cant get it to play without the damn green screen appearing for a second before and a second after. its infuriating.
@SteroHerz What is the exact transition from ProductionCrate you are having an issue with? I'll download it and see if I can find out what's up.
its ok , i have just found out why the asset has a green screen, the mp4 downloads all have them. on the productioncrate forum they suggest that hitfilm users download the .MOV files , i have done, but hitfillm wont recognise it and tells me i have to install quicktime. not sure if quicktime is safe for windows 10. , anyone used it ?
@StereoHerz Yes, it is safe. I have it installed just for Hitfilm MOV files. I think after you install it you have to restart your computer for Hitfilm to pick it up though. But it may just be Hitfilm has to be restarted.
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