Can't Scroll Left or Right in Editor Timeline

Why do scroll left and scroll right not work in the timeline anymore? I have buttons mapped to scroll left and right which I used all the time but ever since version 13 those buttons stopped working. Now I have to manually move the scroll bar at the bottom of the screen.
Am I doing something wrong? Is there something I am missing? Or does nobody else use scroll left and right to quickly and easily move around the timeline?

Comments

  • Can you expand on Buttons? Are you talking about keyboard keys or some sort of other button?

  • I have a Razor Orbweaver. So essentially programmable keyboard keys.

    I had mapped two of those keys to the scroll left and right functions. I know it worked in the past, and the only thing that changed was updating to version 13 of HitFilm.

  • edited November 2019

    @TASMOW

    I don't know exactly how your keyboard and its software works, however I do have a couple suggestions:

    1. Check the key assignment software to make sure the keys have not accidentally been unassigned. If it allows reassignment for specific software, confirm that the custom mappings are still being applied to HitFilm.

    2. Ensure that the key you are using doesn't have an assignment in HitFilm's shortcut menu (File > Options... > Shortcuts). HitFilm may be overriding your custom keys.

    3. Make sure your cursor is floating over the Editor section of the window. If it is over the Viewer or another part of the interface, scrolling will not work (or you'll scroll something else).

    I just tested side-scrolling (using a touchpad) in HitFilm 13 and 13.1 and it worked perfectly, so it appears to be some sort of issue with your particular setup. 

  • I checked everything.
    The keys I am using do indeed scroll left and right in other programs. Check!
    I know these keys are not set as shortcuts because they cant be assigned as shortcut keys. I tried.
    Nor is there a shortcut for scrolling left or right that I can assign to some unused keys either.
    So shortcuts are not the issue. Check!
    And my cursor is definitely in the Editor section. Like I said, these keys worked before HitFilm 13 and 13.1 so I know that it not only has to be in the editor window but it also cant be on the little bar that seperates the video timelines from the audio timelines.
    In short, it's not user error. Check!

    Which leaves us with one option:
    HitFilm just doesn't like that particular input anymore when generated by Razor Synapse for some reason.

    All the other keys work. The hotkeys work, the macros work, but scroll left and right? Nope.

  • @TASMOW

    It was working previously in 13 and 13.1? or did you mean 12? If it was 13, that would mean something else on your system changed, perhaps an update to the Razor program or even a Windows Update

    Otherwise, the best you can do is contact support, but they might be just as stumped as the rest of us.

  • It was working in 12, and hasn't worked at all in 13.
    Oh well. Guess I'll contact support

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