Hi there, I'm a first time user of Hitfilm express and I've been running into an issue exporting my footage that I cannot figure out. It doesn't seem to matter what percentage the export makes it to, the clip will randomly crash and give the error message "Process finished unexpectedly". I'm attempting to export a piece of 1440p gameplay I recorded using OBS and everything else works fine up until it's time to export it. Occasionally a clip will export fully without any issue and then the next one will crash randomly only for me to restart it 3 to 5 times before it will actually export the entire thing. I'll give a breakdown of system specs, configuration, hitfilm preset settings, storage setup and capacity, original video file attributes, windows updates, system and driver updates, and anything else I have thought to check or update since running into this issue.
Motherboard: Asus Prime Z390-A (Has the latest bios update as well as chipset update)
CPU: Intel Core i7 9700k Overclocked to 5.0ghz
CPU cooler: Noctua NHd15
RAM: 32 gb of Corsair Vengeance LPX 3000mhz DDR4 Overclocked to 3200mhz (configured in x4 8gb sticks)
GPU: NVIDIA RTX 2060 reference card - Core clock set to +110mhz over stock - Memory clock set to +700 over stock via msi afterburner
Power supply: Corsair RM850x 850w
Boot drive: Crucial mx500 m.2 SSD 500gb
Storage setup 1: x2 Samsung 850 Evo 500gb in RAID 0 for a total of 1tb of storage via 2.5 inch sata drives (This raid setup is used as a regular storage drive for games)
Storage setup 2: x2 Crucial mx300 525gb in RAID 0 for a total of a little over 1tb of storage via 2.5 inch sata drives (This raid setup is used as a regular storage drive for games)
Storage Setup 3: x1 Samsung 860 Evo 500gb via 2.5 inch sata drive (This drive is the drive that i used to record to as well as edit from. The footage I edit comes directly from this drive and gets exported back to this drive.)
Windows 10 Pro 64bit (fresh install) Completely updated with the most recent updates
OBS - updated to the latest version
I am recording directly from a 1440p monitor at 60fps using CBR rate control at 125,000 kbps. I am also using NVIDIA's new NVENC encoder.
Hitfilm Express 13:
I'm using the latest version of hitfilm downloaded directly from the website and is activated. I've also completely uninstalled, run CCleaner, removed all traces of anything to do with Hitfilm, reinstalled and recreated my presets.
Video - Width: 2560 Height: 1440 Framerate: 60 Aspect ratio: Square pixels (1.0)
Audio - Sample rate: 44100hz
Format - MP4
Codec - H.264
Dimensions - From source
Scale mode: Keep aspect ratio
Frame rate: From source
Aspect ratio: Square pixels (1.0)
Encoding: Constant bitrate
Bitrate: 125,000 kbps
Sample rate: From source
Bitrate: 320 kbps
That's everything I can think of when it comes to system configuration and video settings, I'm not sure what's been causing the issue but I'd really like to figure it out at some point because I've been enjoying using Hitfilm so far and I'd like to keep using the software to edit my videos. I've tried changing every setting I can think of and each setup produces the same result, an export will crash randomly during the export process no matter how long the video is, the file size, or hitfilm settings. I've also used other editing software that exported my videos flawlessly but I wanted to move to something new and Hitfilm has a few features that I really like and would like to continue taking advantage of so hopefully someone is able to help. Thanks.