Anyone having problems with mp4 files?

edited November 25 in HitFilm Pro Support

Hello, I am trying to use an mp4 file on hit film but it will not drag into the timeline and when I go into the trimmer It says the video cannot be played here's an image but if anyone can help please reply as quick as you can. Thanks, Banjo. 

https://drive.google.com/file/d/1wNw8IfzhGmeesLo_WiErZA1xxbrNmGd0/view?usp=sharing

Comments

  • @BanjoFX .mp4 is simply a "container" for a video and audio file format, and can actually contain a range of different types inside. Could you try using some different .mp4 videos from different sources, as well as provide a MediaInfo about the file that's causing you difficulty?

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