We regularly have to summon Staff members on the forum, and sometimes it can be difficult to choose a particular person, especially if you can’t remember everyone’s usernames.
I propose the creation of an @Staff account that can be seen by all Staff members and forwarded to the proper staff member for answering. It would be nice if the Staff could still answer with their own accounts though, it’s a nice personal touch.
I don’t know what’s possible with the software, but if there was an @Mod account that would automatically forward tagged posts to the Mods that would be neat too. While we’re at it, perhaps there could also be a @PowerUsers for the people that typically offer help on here.
I think the Staff bit is entirely doable, but they might have to work out a few things on their end as to how it’s managed. The other bit might not be possible with the current forum software, but if implemented correctly could be quite useful.