Hitfilm Pro Bundle Issue

When trying to open the Barnfind project, HF Pro displays error: "HitFilm Pro cannot open 'HITFILM - BARNFIND.hfp' because it contains timelines which exceed dimension restrictions."

Can someone enlighten a new-ish user what that actually means? Thanks a bunch!

Comments

  • Triem23Triem23 Moderator

    List your system specs, please. 

    CPU, GPU  OS, RAM, and, Storage. 

    GPU is the important one here. I don't have the project you're trying to open (Mods aren't FXHOME staff - we're volunteers), so this is a guess, but, Hitfilm does most work on the GPU, and available project resolutions will depend on your GPU.

    My guess is you're opening a 4k project on a GPU that can't handle it. 

  • edited July 7

    CPU: i7-8550U @ 1.80GHz / 2.00GHz

    RAM: 16GB

    Graphics: Intel UHD Graphics 620 / NVIDIA GeForce 940MX

    I was pretty sure 4K laptop with 16GB of RAM and those video cards would be able to spin even a 4K project. But I think the project is FHD, not UHD project. Can't be sure though as it doesn't open...

    Oh, Storage: 512 SSD and 1TB Spinner HD

     

  • Pretty sure it's a GPU driver issue.

    Do NOT rely on Windows 10 to tell you that the driver is upto date.

    Hit Windows Key + R, type DXDIAG. Hit the display tab and save info.

    Then copy and paste info about your display and its drivers and paste it here. 

  • edited July 7

    Hi Hictor and thanks for the reply! Here's the data from dxdiag tabs (Display & Render).

    UPDATE: I updated both Display and Render drivers and I am still getting the same error when trying to open Barn Find title template... Hmm...

    Display:

    Card name: Intel(R) UHD Graphics 620
    Manufacturer: Intel Corporation
    Chip type: Intel(R) UHD Graphics Family
    DAC type: Internal
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_8086&DEV_5917&SUBSYS_39CE17AA&REV_07
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 8253 MB
    Dedicated Memory: 128 MB
    Shared Memory: 8125 MB
    Current Mode: 3840 x 2160 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.646984,0.350109), Green(0.329602,0.636242), Blue(0.152844,0.074719), White Point(0.310070,0.335461)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: BOE071F
    Native Mode: 3840 x 2160(p) (59.997Hz)
    Output Type: Internal
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_7948ecc1af5c27e1\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_7948ecc1af5c27e1\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_7948ecc1af5c27e1\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_7948ecc1af5c27e1\igd12umd64.dll
    Driver File Version: 23.20.0016.4973 (English)
    Driver Version: 23.20.16.4973
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.3
    Graphics Preemption: Triangle
    Compute Preemption: Thread
    Miracast: Supported
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: No Blocks
    Catalog Attributes: Universal:N/A Declarative:N/A
    Driver Attributes: Final Retail
    Driver Date/Size: 2/27/2018 7:00:00 PM, 1930456 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B78E66-1A57-11CF-7767-DE19BCC2DA35}
    Vendor ID: 0x8086
    Device ID: 0x5917
    SubSys ID: 0x39CE17AA
    Revision ID: 0x0007
    Driver Strong Name: oem25.inf:5f63e534f33a69cc:iKBLD_w10_DS:23.20.16.4973:pci\ven_8086&dev_5917&subsys_39ce17aa

     

    Render:

    Card name: NVIDIA GeForce 940MX
    Manufacturer: NVIDIA
    Chip type: GeForce 940MX
    DAC type: Integrated RAMDAC
    Device Type: Render-Only Device
    Device Key: Enum\PCI\VEN_10DE&DEV_134D&SUBSYS_39CE17AA&REV_A2
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 10146 MB
    Dedicated Memory: 2020 MB
    Shared Memory: 8125 MB
    Current Mode: Unknown
    HDR Support: Unknown
    Display Topology: Unknown
    Display Color Space: Unknown
    Color Primaries: Unknown
    Display Luminance: Unknown
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_9914cfdba7a6757f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_9914cfdba7a6757f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_9914cfdba7a6757f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_9914cfdba7a6757f\nvldumdx.dll
    Driver File Version: 23.21.0013.8857 (English)
    Driver Version: 23.21.13.8857
    DDI Version: 12
    Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.3
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Discrete
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:False
    Driver Attributes: Final Retail
    Driver Date/Size: 12/3/2017 7:00:00 PM, 928304 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: Unknown
    Vendor ID: 0x10DE
    Device ID: 0x134D
    SubSys ID: 0x39CE17AA
    Revision ID: 0x00A2
    Driver Strong Name: oem12.inf:0f066de36273dc3d:Section194:23.21.13.8857:pci\ven_10de&dev_134d&subsys_39ce17aa

  • Triem23Triem23 Moderator

    Your drivers are WAY out of date. Intel from 2017, Nvidia from 2018? Most recent Intel and Nvidia drivers I have are within the last two weeks.

    For updating the Intel Driver, read this thread;

    https://fxhome.com/forum/discussion/49168/updating-intel-gpu-drivers-windows-for-2019#latest

    For Nvidia  this FAQ. 

    https://fxhome.com/faqs/view/10

    I need to check and see if the FXHOME FAQ updated for the current method of getting Intel drivers... 

  • Hi Triem23,

    I edited my original response to Hictor with "UPDATE" tag after I updated all my drivers. Yes, they were atrociously old... however, still no dice to be able to open Barn Find.

    The easiest way to update all drivers is straight from Device Manager and it did pick up (and refresh) the display. Even my 4K desktop view got sharper after the driver update. For the Rendering you don't really see a immediate effect, though.

  • Well, now this is a coincidence, I was just looking around the forums to see if anyone else had problems opening that particular file or if they at least new what the rather cryptic message meant?
    Out of the ten projects include in the bundle it is the only one not to open?
    All the other projects in the bundle are 1920x1080p so it would seem odd to me to include just one random project at a resolution so large that some could not open it, no?
    My rather modest system specs are:
    RAM - 16GB
    GPU - 1.5GB Integrated Intel HD Graphics 630 & 2GB Radeon Pro 555
    CPU - 4 core 3.1Ghz i7
    (I’m not a power user of HFP as you can imagine!)

  • Hi markw,

    I already updated all drivers, etc. on my 4K laptop and I am still getting the "cryptic" dimension restrictions error. I honestly have no idea what a dimension restriction even is... 

  • @6DStudios and @markw Could you please contact support and send us the project that doesn't open as well as your DXDiag please? We can have a look here but it sounds like your graphics driver is not reporting the correct amount of dedicated memory so HitFilm is preventing you from opening the project.

  • Thank’s for the reply Cedric
    But before I contact support, what’s a DXDiag?
    Sorry but I’ve just noticed that in my previous post I omitted to say that I’m using a Macbook Pro.

  • @markw dxdiag is a Win app where you can get intimate details on your driver versions, etc. I posted snippets of it in my previous response. Not sure where you get the same info for Mac, though.

  • edited July 9

    Thanks, @CedricBonnier … I will gather the data and fire it off to the Support.

  • @markw Yes as said above, the DXDiag is a Windows diagnostic tool. I assumed you were both on Windows but don't worry, just contact support and we'll request more details if we need to :)

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