i activated my hitfilm pro but it make a film within logo

why? i activated hitfilm and ignite too. my subscription was ended, so i use early version. why?


  • edited May 2019

    I would contact the support team...


  • Triem23Triem23 Moderator
    edited May 2019

    Your update support also defines what versions of Hitfilm you can download and use. When did your update subscription expire and what version of Hitfilm did you try to install? It's also possible that you've erred on the activation process.

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