[Resolved] Unable to open Imerge pro

edited November 2018 in Imerge Support

I have this error

The code execution cannot procced because openCL.dll was not found. reisntalling the program may fix this problem

I try to restart the program ,samething

I deinstall and reinstall and I have the same issue

could you help me

Comments

  • Hi @Serge,

    That error usually shows when you do not have a system which meets the requirements for the software or you do not have up to date graphics drivers installed.

    System requirements for Imerge Pro can be found here: https://fxhome.com/support/imerge-pro/.

    This page describes how to update your graphics drivers: https://fxhome.com/faqs/view/10.

    Hope that helps and let us know how you get on.

     

  • I reinstall my graphic card and it"s work now

    Thanks 

  • Hey @Serge - Very happy to hear its now working for you. Do let us know if you have any further feedback.

  • So my laptop has an NVIDIA Quadro 5010 M graphics card.  So am I to understand that this is not good enough to run imerge pro?  Why are there not more graphic cards that are compatible with this software?

  • Hey @DanielRydstedt

    Unfortunately the NVIDIA Quadro 5010 M only supports up to OpenCL 1.1 (https://videocardz.net/nvidia-quadro-5010m/). Imerge Pro needs to use some specific features from OpenCL 1.2. Nvidia would need to provide a graphics driver which supports OpenCL 1.2 for that card  but OpenCL 1.2 came out in 2011 around the same time as the Quadro you have so thats unlikely to happen. Nvidia's newer cards from around 2012 onwards do provide it.

    Sorry its not better news.

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