Crash on import [FIXED]

edited November 2017 in Express Support

EDIT: Video was improperly encoded 


Whenever I start the software, and go to import I get the message:

Hitfilm Express 2017 has stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: HitFilmExpress.exe
Application Version: 5.0.7012.39363
Application Timestamp: 59df3449
Fault Module Name: wmidx.dll
Fault Module Version: 12.0.7600.16385
Fault Module Timestamp: 4a5be0f5
Exception Code: c0000094
Exception Offset: 0000000000006f2f
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 815b
Additional Information 2: 815b811bce3b44a56091dd62ad44c64d
Additional Information 3: f79b
Additional Information 4: f79b1c89dc68650fbd1a07ec2af99412


Windows 7 Ultimate

Processor Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 4 Logical Processor(s)


AMD Radeon HD 7800  



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