Why does PhotoKey crash when I try to import images on my Dell or Alienware computer?

If you are on a Dell or Alienware machine and your system crashes when trying to import, or when opening any file browser window, you will want to uninstall the backup software installed on your machine by the manufacturer. This will solve the crash for most users.

For Dell machines, uninstall Dell Backup and Recovery.
For Alienware, uninstall Alienware Respawn.

There are several applications affected by the issue and our development team is working hard to resolve it. Should you continue to have issues, or any questions, please contact our support team for further assistance.

Also in Technical Solutions

Can I use a tethered camera?

PhotoKey Pro does allow you to work with a tethered camera, however it does not function as tethering software. The…

Can I export images with transparent backgrounds?

Yes, PhotoKey Pro supports export of images with alpha transparency. If you wish to export the transparency information created when…

Why did my subject disappear instead of the greenscreen?

By default, PhotoKey Pro uses a Chroma Key which auto-selects a color for removal.  This tool examines the entire image,…

See all FAQs

Can't find an answer? Ask our team »

View your questions