If you're expecting an email from our website (such as an order confirmation or password reset email), but haven't received it, the most likely cause is it was mistakenly marked as spam by your email provider. Please double-check your "Spam" or "Junk" folders to make sure the messages aren't in there.
If you still can't find it, let us know via the ticket system, and we'll look into it as soon as possible. Bear in mind that replies to your ticket may not reach your email inbox, so it is worth logging in to the website and checking the progress of your ticket regularly at this page: http://fxhome.com/questions
If you've lost access to your account or forgotten your password, you can get back in one of two ways:…How do I subscribe/unsubscribe to your newsletter?
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You can change your email address, password, and other account settings by logging in, and clicking "Account". If you have…See all FAQs