How can we help?

FAQs for PhotoKey 7 Pro

Purchasing & licenses

• Why does my bank show an extra charge?
• Can I get a refund?
• Can I activate on multiple computers?
• Why is the store only in US dollars, Pounds, Euros?
• Can I let my friend use my software?
• Do I qualify for a free upgrade to the new product?

Technical Solutions

• How do I update graphics drivers?
• Read this first!
• Crashing on Import (Dell/Alien systems)

Sales and Licensing

• How do I upgrade my PhotoKey software?
• Why does my bank show an extra charge?
• Can I get a refund?

Installing and Activating

• How do I install my software?
• How do I activate my software?
• How do I reinstall my software?
• How much disk space do I require?
• Why am I seeing an OpenCL.dll error message?

Technical Solutions

• Can I use a tethered camera?
• Can I export images with transparent backgrounds?
• Why did my subject disappear instead of the greenscreen?
• What file types can I import?
• Why does PhotoKey crash when I try to import images on my Dell or Alienware computer?

Accounts

• How do I reset my password?
• I'm not receiving emails from your website
• How do I subscribe/unsubscribe to your newsletter?
• How can I change my email address/password?
• How do I delete my account?