How can we help?
FAQs for HitFilm Express 2017
Purchasing & licenses
- Why does my bank show an extra charge?
- Can I get a refund?
- Can I activate on multiple computers?
- Why is the store only in US dollars, Pounds, Euros?
- Can I let my friend use my software?
- Do I qualify for a free upgrade to the new product?
Features
- Can I create lens flares?
- Is there a particle engine?
- Can I shoot on green screen and blue screen?
- Can I edit my movies?
- Can I create 3D text and titles?
- Where are my 3D models? Why does my model not import but it is a supported file type?
- Where is mocha, and how do I install mocha?
Technical Solutions
- Can I run HitFilm?
- How do I update graphics drivers?
- What file types can I import and export?
- Why is my application running slow?
- Read this first!
- Crashing on Import (Dell/Alien systems)
- Do I need to install Quicktime?
- How do I clear my plugin cache to fix issues with third party plugins?
Sales and Licensing
Installing and Activating
- How do I install my software?
- How do I activate my software?
- How do I reinstall my software?
- How much disk space do I require?
- Why am I seeing an OpenCL.dll error message?
HitFilm Express
Accounts
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