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How do I upgrade my PhotoKey software?

Development on the PhotoKey line ended in 2016, and our current image compositing software is Imerge Pro. You can purchase a copy of Imerge via our store.

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Why does PhotoKey say my computer is offline when I try to activate?

If your computer is not allowing PhotoKey to access your internet connection, then you can still activate by following the steps for offline activation, as

Why does PhotoKey crash when I try to import images on my Dell or Alienware computer?

If you are on a Dell or Alienware machine and your system crashes when trying to import, or when opening any file browser window, you

What file types can I import?

PhotoKey supports a range of common image types, including a number of Raw formats. Import formats TIFF, JPEG, PNG, BMP Raw (crw, .cr2, .nef, .raf,

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