How can we help?

When you select PayPal for payment a pop up should appear right away. If this doesn’t happen, then there might be an issue with your

This can mean a few different things. It might be a timeout error, connection issue or something related to your bank/card processor. We suggest trying

Yes, you are entitled to cancel your purchase and get a refund up to 14 days after the date of purchase. After 14 days, you

An invoice will automatically generate after your payment is completed. You can access this at any time in your Account page. Your invoice will include

New payments can only be made on the first day of your subscription. If you paid with PayPal, please go to your PayPal account to

We may be required by applicable laws to charge users with indirect taxes (such as Sales Tax, VAT or GST). Any amount we will be

If you already have a version of HitFilm or Imerge, you are eligible to upgrade. You will need to login to see your bespoke pricing.

You have the option to turn your renewal back on whenever you like by clicking ‘Turn Auto Renew On’ in your Account page.

Yes, your subscription will be renewed automatically at the end of the subscription period. If you want to cancel your auto-renewal, reach out to customer