• Is buying online from FXhome.com safe?
• Will I be added to any mailing lists or receive spam?
• What amount will you debit from my account?
• What do I get for my money?
• How many computers can I install the software on?
• Can I buy additional licenses?
• What if my download is broken or if I need to re-install the program in the future?
• I made a purchase more than 24 hours ago but still haven't received my details, what should I do?
• What is your refund policy?
• I bought the wrong software product by mistake! What do I do?
• Can I pay using a credit card?
• Can I pay using a debit card?
• Can I pay using bank transfer?
• Can I pay via money transfer, such as Western Union?
• What is the issue number?
• There is no start date on my card, what do I enter in that field?
• My credit card has been declined. What do I do?
• When will my shipped products arrive?
• I have received my boxed software however there is no serial code in the box!
• Will I have to pay customs duties?
• What are your hours of business?
• Do you have a telephone support number?
• How do I find help?

If there's something else you think should be in this FAQ please email us

We use Barclaycard eDPQ for our transactions, a service provided by Barclays Bank PLC that specialises in secure online ordering.

The entire process is automated and your credit card details are never seen by human eyes, which minimises the risk of card fraud. FXhome Limited does not have access to and does not retain any of your credit card information.

As long as sensible precautions are taken, buying over the internet is a hassle-free and safe process. Only buy from reputable websites and always ensure that the 'secure' padlock symbol is showing in your web browser.

If you have any questions about ordering online, you can talk directly to the FXhome team and other users in the chatroom or on the forums. Alternatively you can email us at support@fxhome.com.

When buying an FXhome product online we need your email address so that we can send you your registration and product details.

We will never, ever make your details available to other companies or organisations, so you need not worry about receiving unwanted junk mail.

We do occasionally send out a newsletter containing all the latest FXhome news and any important information relating to your purchased product. You can choose to stop receiving these newsletters at any time.

The amount you pay depends on the products you are purchasing. The total shown on the basket page is the total amount you will pay. There are no hidden fees.

In the case of software, including boxed software, you are buying a license to use the products. For non-software products, you are buying a copy of the physical item itself.

After your transaction is complete you will receive an email with information about your order. If you purchased software you will be able to instantly access your downloads using your login details, even if you purchased a boxed version.

Physical products will be shipped as soon as possible. Delivery times will vary depending on your location and the size of your order.

All of our product licenses (except PhotoKey 2 Pro) allow the software to be installed to a single machine at any one time. You can reinstall or transfer to another machine as long as you uninstall the first installation.

If you wish to have the software installed to more than one computer you must be multiple copies.

PhotoKey 2 Pro is provided with a special license that permits the software to be installed on up to three separate computers.

Additional licenses can be bought from the FXhome.com online store at any time.

If you wish to purchase a large volume of licenses, for use in school or business, please e-mail us at team@fxhome.com.

When you purchase from FXhome.com you receive permanent access to your software downloads via your account at FXhome.com. All you need to do is login and visit your downloads area.

First check your junk mail settings, in case our emails are being accidentally confiscated by your system. If you still can't locate your details contact us at team@fxhome.com with details of your purchase.

If a software product does not match the specifications and requirements listed on the website or if it does not perform as indicated by the freely available demo then we are happy to issue refunds. Please email team@fxhome.com if you think this is the case.

Due to our distribution method we cannot refund/cancel software products for any other reason as there is no way for us to physically recall the product.

Do not download or install the product. Contact us at support@fxhome.com with you details and we will refund or exchange the product.

Once the software has been activated or the key file downloaded a product cannot be exchanged or refunded.

Yes.

Yes.

Our alternative payment system PayPal will accept bank transfers in some countries. You will need to setup a free PayPal account first, then transfer funds to the account. This can take a few days to be processed. Once the money has transfered to your PayPal account you can use the account to purchase our products.

No, unfortunately we do not support money transfers.

Only some cards (eg switch cards) have an issue number. If you do not have an issue number then leave the field blank.

If you do not have a start date then leave that field blank.

First check that you entered all the details correctly. After confirming that you should contact your card issuer and advise them you are trying to make an online purchase. They will then provide you with assistance.

We ship orders in two ways. Heavier orders, such as those containing green screens, are sent via FedEx from our base in the UK, using an international priority service. This service typically takes 48 to 72 hours to arrive, subject to local customs processes. Lighter packages are shipped First Class (priority) Recorded Delivery and typically take 5-7 working days from the date of shipping. Both methods of shipping can be tracked, and require a signature on delivery.

We do not provide serial codes inside the box. Your unique registration details will have been emailed to you immediately after your transaction was completed. If you can't find the email, please contact us at support@fxhome.com with details of your purchase.

Customs duties may be charged by your country's authorities. Please contact your local authorities for more details, as rules and charges can vary considerably between nations. All products are shipped from the United Kingdom.

FXhome's office hours are between 9am and 5.30pm Western European Time, Monday to Friday. The office is also closed on English Bank Holidays, Christmas Day, Boxing Day and New Year's Day.

We do not have a dedicated telephone number for product support. See below for contact information. A telephone conversation can be arranged if necessary, but most queries can be resolved very quickly via email. Using email is also much cheaper than international telephone calls!

Please email support@fxhome.com to contact our support staff directly. Please include as much information about your computer system and problem, however trivial it may seem. Most issues can be quickly solved this way.

You can also post on the self-help forums here at FXhome.com, where fellow users of FXhome software can respond to your query.