• Is buying online from FXhome.com safe?
• Will I be added to any mailing lists or receive spam?
• What amount will you debit from my account?
• What do I get for my money?
• What if I lose my key file or need to reinstall the program?
• How long after my transaction is complete will I be able to start using the program?
• I made a purchase more than 24 hours ago but still haven't received my details, what should I do?
• What is your refund policy?
• I bought the wrong software product by mistake! What do I do?
• Can I pay via credit card?
• Can I pay via debit card?
• Can I pay via bank transfer?
• What is the issue number?
• There is no start date on my card, what do I enter in that field?

If there's something else you think should be in this FAQ please email us

All our transactions are handled by PayPal, a well-known company that specialises in secure online ordering and has many years of experience. The entire process is automated, meaning that your credit card details are never seen by human eyes, which minimises the risk of card fraud. FXhome Limited does not store any of your credit card information.

This makes online transactions one of the safest methods of buying with a credit or debit card: unlike ordering over the telephone or over the counter, there is no opportunity for human error or mischief when ordering online.

As long as sensible precautions are taken, buying over the internet is a hassle-free and safe process. Only buy from reputable websites and always ensure that the 'secure' padlock symbol is showing in your web browser.

If you have any questions about ordering online, you can talk directly to the FXhome team and other users in the chatroom or on the forums. Alternatively you can email us at support@fxhome.com.

When buying an FXhome product online we need your email address so that we can send you your registration and product details. We will never, ever make your details available to other companies or organisations, so you need not worry about receiving unwanted junk mail ('spam').

We do send out a monthly newsletter that contains all the latest news from the FXhome.com website and any important information relating to your purchased product. You choose to stop receiving these newsletters at any time if you so wish.

We use PayPal for our transactions, who also have a stringent privacy policy. More information on can be found by clicking here.

The amount you pay depends on the products you are purchasing. The total shown on the basket page is the total amount you will pay. There are no hidden fees.

In the case of software, including boxed software, you are buying a license to use the products, which is why you have to agree to the license before purchasing. For non-software products, you are buying a copy of the physical item itself.

For software purchases, after your transaction is complete we email you your registration details, including a link to FXhome.com where you can download your purchased products and your unique key files, which are used to activate the programs.

If you have purchased a boxed product, this will be shipped to you as soon as possible. If you have bought a software product, you will still receive your details via email, enabling you to download and install the program before you receive the boxed product.

For non-software products, you will be emailed a purchase confirmation and your product will be shipped as soon as possible.

Your key file and program installers can be re-downloaded for free at any time from the FXhome.com website. We keep a record of all transactions, so you do not need to worry about losing your details. Simply email us at support@fxhome.com if you have any difficulty.

Normally we will be able to send you your details as soon as the transaction is complete. This means you will be able to download your product straight away and be up and running in under 10 minutes.

Occasionally we may have to delay processing a transaction if there is an unexpected problem, but we will email you immediately to keep you informed.

Check your anti-spam filters and any junk mail folders, in case the FXhome.com emails have been accidentally confiscated by your email system. If you still can't find the emails, please email support@fxhome.com with details of your purchase.

If a software product does not match the specifications and requirements listed on the website or if it did not perform as indicated by the freely available demo then we are happy to issue refunds. Please email team@fxhome.com if you think this is the case.

Due to our distribution method we can not refund/cancel software products for any other reason as there is no way for us to physically recall the product.

If you purchased the wrong software product, or the wrong platform, DO NOT download the key file. As long as you DO NOT download the key file we can exchange the product.

If you have already downloaded the key file there is unfortunately nothing we can do, as there is no way for us to physically recall the product.

Yes.

Yes.

PayPal will accept bank transfers in some countries. You will have to setup a free PayPal account first then transfer the money to them. This can take 2 or 3 days. Once the money has transfered to your PayPal account then you can use it to purchase our products.

Only certain cards (eg switch cards) have an issue number. If you do not have an issue number then leave that field blank.

If you do not have a start date then leave that field blank.