DanielGWood · Staff

Having a little poke around with the new Community changes...

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DanielGWood
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Hitfilm Staff, Administrator

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  • Excellent, thanks for your help!
  • That all looks fine. If the issue persists, contact us in Support and we'll see if there's anything further we can check - we could for example check some of the log files, but that will be easier to do just after there's an update, as there will b…
  • Thanks for checking  that. Can you please open the following file in a text editor (Notepad will do on Windows if nothing else is available), and check that "autoCheckForUpdates" is true, and let me know what it says for "disableUpdateChecksUntil"?…
  • @FlyingBanana78 A few questions, apologies if some of them seem ridiculous: - Is your desktop always connected to the internet? - Have you ever clicked the "Not now" or "Remind me in a week" buttons in the Update dialog? - Is it possible you hav…
  • On Windows, the start menu's search feature should be able to find Express if you installed it, regardless of where you installed it to. In Windows 10, you can just press the Windows key and start typing to initiate a search; earlier versions have a…
  • It's worth noting before we go any further, that we still support activating software which came out long before the first version of HitFilm. Assuming you still have suitable hardware and an operating system, it's possible to activate our Lab range…
  • We officially support "offline activation", which is designed for people without an internet connection on their editing machine. In that scenario one activates via the website, getting a license file and copying it to the machine via some other mea…
  • @slawekk1 Please contact us in Support. We'll need the error information you provided above, and to save a little time it would be great to also know your Operating System, GPU, CPU and RAM details.
  • @irongamernet Your original post was not deleted, but for some reason was caught by our automated spam filter. I have fixed this now and your original post appears above. Regarding the Viewer settings I'll mention it to @CedricBonnier
  • First ensure your graphics card drivers are up to date. If it's still crashing after that, contact us in Support.
  • @DropD_Derek If you already have a serial code and are logged in to your account, you shouldn't need to enter it. When you initially logged in, it should have detected that you have a license. If you have already used the license on another comput…
  • Will do! Thanks for the update Juda1.
  • For anyone else coming across this thread: As Triem says your best bet for a quick resolution is to contact Support. We may need to discuss license/purchase info, best not posted openly. However there are two things you can try on your own while y…
  • For anyone else coming across this thread, there is a known issue with activation and OS X 10.9.5. There is a workaround, which has been successfully tried with one user. I won't post the details here though as we need to confirm the problem and wor…
  • As far as I know, you can't tag somebody without the @. Best guess in the cases where it appears to work, the tagged users were already subscribed to the thread using the "star" system. Note that tagging and hyperlinking* users are different things…
  • A general note to anyone coming across this thread, or experiencing "installers.hitfilm.com refused to connect" or "network error" when downloading installers: Our installers are hosted on a separate CDN to most other services. This typically means…
  • Hi Ivan, Sorry to hear that. Please double-check your graphics card drivers are up to date ( https://hitfilm.com/faqs/view/10 ) and if the issue is still occurring, contact us in Support. We will need you to generate a DxDiag report showing your d…
  • First, if you have any pending or failed Windows updates, please run those and reboot your computer once finished. Then temporarily disable any anti-virus software you have running, in case this is somehow interfering with the installation. Finally…
  • The most crucial requirement where HitFilm is concerned is your graphics card or GPU, what do you have there? To troubleshoot the problem, your best bet is to contact our support team, however as a preliminary recommendation I would double-check yo…
  • Hi Phil, I have passed your message onto the Code Elves at our secret base near the North Pole. We appreciate you streamlining the gift-giving process by naming your wish up front; it's certainly saved us some time. However do please also post sug…
  • Thanks for getting in touch. Usually your best bet for issues like this is to contact our Support team, as we may have to walk through various procedures to check your setup. As a preliminary recommendation though, please ensure your graphics card …
  • NO SPOILERS Star Wars: The Last Jedi 8/10 Really enjoyable, beautiful and some great set pieces. Maybe a little over-egged, but you can overlook this. Go see it!
  • Closing this thread as it's potentially a spam magnet. There are some great suggestions here though.
  • As others have said the installation instructions are generic and designed to ensure the process always works - in practice that step doesn't usually matter. We've previously gotten away with it because the version number has been in the program na…
  • @Iphantommenace Once you have a license you can get your serial code from your account . Most of the time you won't need the serial code though - you can just login with your email address and password, and it will pick up on your license automatic…