@Vonkrumm -Whilst I appreciate your frustration, there has to be a cut off point & sadly there will be people who are left out.
No GPU accelerated piece of software can support every GPU & we do try to support as many configurations as we …
@isaacyangss - You would need to download the drivers for your GPU's from the links below;
AMD Driver Page
Intel HD Driver Page
Then you could try the software again as it's likely you haven't got the latest drivers for either of them.
@Tedinator01 - Can you try deleting your plug-in cache for me? I have pasted the default location below for you, this may be different if you have Windows installed somewhere else of course. The location is hidden, so you may need to show hidden fol…
@Steaz - No problem! Glad we could get to the bottom of this for you.
Just for reference, if your system has multiple GPU's you may need to instruct your system to use the more powerful dedicated GPU when launching HitFilm.
In this instance Steaz…
@StormyKnight - I believe your problem is related to something else, I have sent you a support ticket response where I ask you to delete the plug-in cache. Please continue to reply there so we can
As @BobDiMarzio's issue has been resolved, I'll cl…
@rayanessafi - As @Yeremyah has suggested, you could upload the project for us to take a look at. If you'd rather this was in private, you could Private Message me the file or simply send it to Support who can pass it on to me.
@jpyams - Is this happening with every project or just ones that you use from HitFilm Express 4?
EDIT: We have identified an issue here, which I have now logged, please accept my apologies for the inconvenience caused.
@LewisStein - Can you make sure that your drivers are up to date please? I have linked to the driver fro your system here - Nvidia Driver
@muratbulldomcom & @steaz - The Radeon HD 7600M & Radeon HD 7400M are on-board GPU chipsets correct? I…
@jpyams - Sorry you are having trouble with the software.
Did you save the Project after creating the proxies? You must save the Project in order to retain the proxies otherwise they will be discarded.
Think this thread is going a little off topic?
@Rullis2, if you are having trouble with your render or something simply isn't working as you expect, then either create a new thread about the issue or contact support here.
@GrayMotion - You aren't ruffling anyone's feathers. I merely explained my reasoning behind why I wanted the OP to maintain contact with Support.
Being helpful on the forum is what makes this excellent community what it is, I would hate for you to…
Thanks for raising this, sadly yes it does look like there is a problem here. I have raised this as a high priority to be fixed & we are investigating right now.
We have a good relationship with Imagineer & I'm hoping we c…
@GrayMotion - Not hushing any thread, I just didn't want the support team to have to duplicate answers for @PshchicArchie or for them to miss questions, replies from staff and vice versa.
Helping people on a one to one basis is much easier if the i…