Problem importing video

I have videos that were saved on a PC running DVR software. The videos are 480p saved in MPG format. When I try to import them into HitFilm 2017 Express, I get the error "The video frame cannot be displayed'. Is there some conversion or something I need to import these files so I can edit them?


  • @Aelanna Very possibly.  Before getting to the ins and outs of that, though, it might be good to know the specific reasons your files won't work. To help with that, install MediaInfo (if you haven't already) and drop one of the problem files into it.  Switch it to Text mode, then copy the report text from that and paste it into a reply here.

    Back to conversion, I strongly recommend taking the time to watch this video, which goes into wonderful detail about why some media formats work better than others for editing.  Because your video files just plain don't work in HitFilm, then transcoding (described in the video) is an absolute necessity. However, it's also highly recommended for files that don't have such problems.

  • @Aleanna What DVR software created the files?

  • I'm not certain which software I was using at the time, it was either GBPVR (most likely) or I-xmltv.


  • @jsbarrett, I will check that out, thanks.


  • @Aelanna ;I'm pretty sure GBPVR recordings used MPEG 2 Audio and that requires a licensing fee so support for that isn't included in HitFilm Express but you can add it with the Premium Formats Pack available in the HitFilm Store. A MediaInfo report will tell us for sure if that's what you need.

  • The audio isn't the problem, HitFilm is importing that just fine. I just have no video to go with it. I'll look for MediaInfo.

  • @Aelanna ;

    Instructions for using it are @ 19:33 of the video @jsbarrett posted

  • Ok, after looking at the file in Media Info, I see I have constant frame rate of 29.970 but variable bitrate. It's also interlaced and it's an MPEG video version 2. Here's the report:

    Complete name                            : C:\Users\XXXXXX\Videos\New Yankee Workshop\New Yankee Workshop_20091003_13001330.mpg
    Format                                   : MPEG-PS
    File size                                : 1.39 GiB
    Duration                                 : 33 min 2 s
    Overall bit rate mode                    : Variable
    Overall bit rate                         : 6 040 kb/s
    Law rating                               : TV-G

    ID                                       : 224 (0xE0)
    Format                                   : MPEG Video
    Format version                           : Version 2
    Format profile                           : Main@Main
    Format settings                          : CustomMatrix / BVOP
    Format settings, BVOP                    : Yes
    Format settings, Matrix                  : Custom
    Format settings, GOP                     : M=3, N=15
    Format settings, picture structure       : Frame
    Duration                                 : 33 min 2 s
    Bit rate mode                            : Variable
    Bit rate                                 : 5 696 kb/s
    Maximum bit rate                         : 8 250 kb/s
    Width                                    : 720 pixels
    Height                                   : 480 pixels
    Display aspect ratio                     : 4:3
    Frame rate                               : 29.970 (30000/1001) FPS
    Standard                                 : NTSC
    Color space                              : YUV
    Chroma subsampling                       : 4:2:0
    Bit depth                                : 8 bits
    Scan type                                : Interlaced
    Scan order                               : Top Field First
    Compression mode                         : Lossy
    Bits/(Pixel*Frame)                       : 0.550
    Time code of first frame                 : 00:00:00:00
    Time code source                         : Group of pictures header
    GOP, Open/Closed                         : Open
    GOP, Open/Closed of first frame          : Closed
    Stream size                              : 1.31 GiB (94%)

    ID                                       : 192 (0xC0)
    Format                                   : MPEG Audio
    Format version                           : Version 1
    Format profile                           : Layer 2
    Duration                                 : 33 min 2 s
    Bit rate mode                            : Constant
    Bit rate                                 : 224 kb/s
    Channel(s)                               : 2 channels
    Sampling rate                            : 48.0 kHz
    Frame rate                               : 41.667 FPS (1152 SPF)
    Compression mode                         : Lossy
    Delay relative to video                  : -67 ms
    Stream size                              : 52.9 MiB (4%)

    ID                                       : 224 (0xE0)-CC3
    Format                                   : EIA-608
    Muxing mode, more info                   : Muxed in Video #1
    Duration                                 : 33 min 2 s
    Bit rate mode                            : Constant
    Stream size                              : 0.00 Byte (0%)
    CaptionServiceName                       : CC3

  • @Aelanna Just tested with files as close as I could get to yours and can confirm they will work as long as you get the Premium Formats Pack. If you don't want to do that then you can transcode using one of the methods outlined in @Triem23 's excellent tutorial above.

    Your files are interlaced and HitFilm doesn't like interlaced material so remember to add the Deinterlace effect to your clips as you go along. If you elect to trancode first, you should deinterlace then. 

  • Hi, I have to edit many old mpg but I have the error "The video frame can not be displayed". Will I solve the problem with add on Format Pack? 

    Thank for your help   :D


    Formato                                 : MPEG-PS
    Dimensione                              : 42,9MiB
    Durata                                  : 1 min 0s
    Modo bitrate generale                   : Variabile
    Bitrate totale                          : 5.995 kb/s

    ID                                      : 224 (0xE0)
    Formato                                 : MPEG Video
    Versione formato                        : Version 2
    Profilo formato                         : Main@Main
    Impostazioni formato                    : CustomMatrix / BVOP
    Impostazioni formato, BVOP              : Si
    Impostazioni formato, Matrix            : Personalizzato
    Impostazioni formato, GOP               : Variable
    Format_Settings_PictureStructure        : Frame
    Durata                                  : 1 min 0s
    Modalità bitrate                        : Variabile
    Bitrate                                 : 5.620 kb/s
    Bitrate massimo                         : 9.600 kb/s
    Larghezza                               : 720 pixel
    Altezza                                 : 576 pixel
    Rapporto aspetto visualizzazione        : 16:9
    Frame rate                              : 25,000 FPS
    Standard                                : PAL
    Spazio colore                           : YUV
    Croma subsampling                       : 4:2:0
    Profondità bit                          : 8 bit
    Tipo scansione                          : Interlacciato
    Ordine scansione                        : Top field first
    Modo compressione                       : Con perdita
    Bit/(pixel*frame)                       : 0.542

  • Triem23Triem23 Moderator

    @LucaLoreleiP Yes, actually it should. You have MPEG-2 video and that's one in the Premium Format pack. 

  • It worked well! Thanks.

Sign in to comment

Leave a Comment