Media Import error

edited November 2017 in Express Support


I'm sorry if this has been discussed before; I did perform a search and didn't seem to find a solution.

I am new to video editing and have recently purchased an Eken H6S Action cam.

Upon trying to import the video file into Hitfilm, I receive the errors:

"File Error"

"The media file could not be loaded"

The file size is approximately 100mb, and is .MP4, unfortunately I am unsure of the codec and couldn't find this information on the Eken website.

The video files play correctly on the standard Windows 10 Films and TV player.

Is someone able to help? or direct me to a thread where this is discussed?

Thank you in advance!

Edited by @cedricbonnier: I have removed the empty space at the end and tweaked the title for clarity.


  • @ckit Playing video and editing video are two completely different beasts.  Most likely you'll need to transcode your source into something more editing- and HitFilm-friendly.

    Before getting into that, though, it would help to know more about your source material.  If you would, install MediaInfo, drag one of your camera clips into it, then copy the details from the Text View and paste them in a reply here.

    Details about the whys and hows of transcoding are here:


  • Hi,

    Thanks for the help..


    I have ran the application and pasted the values below:


    Format                                   : MPEG-4
    Format profile                           : JVT
    Codec ID                                 : avc1 (avc1/isom)
    File size                                : 100 MiB
    Duration                                 : 30 s 113 ms
    Overall bit rate mode                    : Variable
    Overall bit rate                         : 27.9 Mb/s
    Encoded date                             : UTC 2017-11-21 20:46:53
    Tagged date                              : UTC 2017-11-21 20:46:53

    ID                                       : 1
    Format                                   : AVC
    Format/Info                              : Advanced Video Codec
    Format profile                           : Main@L5.1
    Format settings                          : CABAC / 1 Ref Frames
    Format settings, CABAC                   : Yes
    Format settings, RefFrames               : 1 frame
    Format settings, GOP                     : M=1, N=60
    Codec ID                                 : avc1
    Codec ID/Info                            : Advanced Video Coding
    Duration                                 : 30 s 113 ms
    Bit rate mode                            : Variable
    Bit rate                                 : 25.0 Mb/s
    Width                                    : 1 920 pixels
    Height                                   : 1 080 pixels
    Display aspect ratio                     : 16:9
    Frame rate mode                          : Constant
    Frame rate                               : 59.940 (60000/1001) FPS
    Color space                              : YUV
    Chroma subsampling                       : 4:2:0
    Bit depth                                : 8 bits
    Scan type                                : Progressive
    Bits/(Pixel*Frame)                       : 0.201
    Stream size                              : 89.9 MiB (90%)
    Title                                    : Ambarella AVC
    Language                                 : English
    Encoded date                             : UTC 2017-11-21 20:46:53
    Tagged date                              : UTC 2017-11-21 20:46:53
    Color range                              : Limited
    Color primaries                          : BT.709
    Transfer characteristics                 : BT.709
    Matrix coefficients                      : BT.709

    ID                                       : 2
    Format                                   : PCM
    Format settings                          : Little / Signed
    Codec ID                                 : sowt
    Duration                                 : 30 s 101 ms
    Bit rate mode                            : Constant
    Bit rate                                 : 768 kb/s
    Channel(s)                               : 1 channel
    Sampling rate                            : 48.0 kHz
    Bit depth                                : 16 bits
    Stream size                              : 2.76 MiB (3%)
    Title                                    : Ambarella AAC
    Language                                 : English
    Encoded date                             : UTC 2017-11-21 20:46:53
    Tagged date                              : UTC 2017-11-21 20:46:53


  • Thanks.  I'm no wizard at analyzing these details like some others here, but I do see that the file uses the AVC codec, which can apparently cause problems in HitFilm unless it's set up just right.  I recommend diving into this thread, which will provide instructions on how to transcode your footage into something more HitFilm-friendly:


  • @jsbarrett @ckit Not being able to import at all is probably because of the audio. Uncompressed PCM audio in an MP4 makes an out of spec file. It's a case of just because something can be done, doesn't mean it should be done. Following @NormanPCN 's steps will fix it because it will compress the audio to a format that's "legal" for an MP4 and give you a video that's going to be easier to edit. 

  • Thanks JsBarrett and Aladdin4d!

    I used handbrake as per the guide and was able to successfully import the media after processing.

    So it would appear that I need to run compression on my video files before I can use them (I'm assuming this is like a RAW image file where some image editors cannot process RAW)...

    Converting a 100mb file took a few minutes and I can imagine this would take a lot of time once I accumulate more footage.

    My camera doesn't have any options to compress audio, is recording uncompressed audio unique to my camera?

    Or is not accepting uncompressed audio unique to hitfilm?

    Thanks again :)

  • My understanding is that HitFilm can take uncompressed audio in the right situations.  To quote what @Aladdin4d said above (with my own added emphasis), "Uncompressed PCM audio in an MP4 makes an out of spec file."  Uncompressed PCM audio in a different container might work just fine.  Just because someone put uncompressed audio into an MP4 and it may work in some media players doesn't mean that it's following proper specs, and HitFilm is pretty picky (from what I understand) about file specs.

  • Thanks for your help.

    Unfortunately if I need to perform a conversion of all my video files before I can import, I may need to look at alternative products as this extra step is going to significantly increase editing time.

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