HitFilm 3 Pro crashes on launch?

Hello, 

on a MacPro (pasted specs below).

this is me looping back around after a go at this problem with a support ticket.  After a handful of back and forth, the problem was cured only by me logging in as a guest user (no other apps loading as they do in my main account).  When launching the app with the guest user account, hitfilm loads.  I've tried my best to watch activity monitor and try and zero in on the problem but I can't get anywhere.  In short, I can't use the program.  I dbl click the icon, it hangs for a few secs, then crashes bfr I get to any welcome screen or similar.  I haven't had this problem with any of my countless other editing programs or any programs for that matter, it is unique to hitfilm3.  Can anyone beam down the finger of installLord and get me into the party !??   many thanks in advance.

Processor

  • 3.7GHz Quad-Core
    • Intel Xeon E5 with 10MB L3 cache and Turbo Boost up to 3.9GHz
      Configurable to 3.5GHz 6-core processor with 12MB L3 cache, 3.0GHz 8-core processor with 25MB L3 cache, or 2.7GHz 12-core processor with 30MB L3 cache
  • 3.5GHz 6-Core
    • Intel Xeon E5 with 12MB L3 cache and Turbo Boost up to 3.9GHz
      Configurable to 3.0GHz 8-core processor with 25MB L3 cache or 2.7GHz 12-core processor with 30MB L3 cache

Memory

  • 3.7GHz Quad-Core
    • 12GB (three 4GB) of 1866MHz DDR3 ECC memory
      Configurable to 16GB (four 4GB), 32GB (four 8GB) or 64GB (four 16GB)
  • 3.5GHz 6-Core
    • 16GB (four 4GB) of 1866MHz DDR3 ECC memory
      Configurable to 32GB (four 8GB) or 64GB (four 16GB)

Graphics

  • 3.7GHz Quad-Core
    • Dual AMD FirePro D300 graphics processors with 2GB of GDDR5 VRAM each
      • 1280 stream processors
      • 256-bit-wide memory bus
      • 160GB/s memory bandwidth
      • 2 teraflops performance
        Configurable to dual AMD FirePro D500, each with 3GB GDDR5 VRAM, 1526 stream processors, 384-bit-wide memory bus, 240GB/s memory bandwidth, and 2.2 teraflops performance; or dual AMD FirePro D700, each with 6GB of GDDR5 VRAM, 2048 stream processors, 384-bit-wide memory bus, 264GB/s memory bandwidth, and 3.5 teraflops performance
         
  • 3.5GHz 6-Core
    • Dual AMD FirePro D500 graphics processors with 3GB of GDDR5 VRAM each
      • 1526 stream processors
      • 384-bit-wide memory bus
      • 240GB/s memory bandwidth
      • 2.2 teraflops performance
        Configurable to dual AMD FirePro D700, each with 6GB of GDDR5 VRAM, 2048 stream processors, 384-bit-wide memory bus, 264GB/s memory bandwidth, and 3.5 teraflops performance

Display Support

  • Connect up to:
    • Three 4K displays
    • Six Thunderbolt displays

Storage

  • 256GB
  • PCIe-based flash storage
    Configurable to 512GB or 1TB2

 

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