My Hitfilm 4 Express crashes as soon as i try to start a new file!

Hi

I've been trying to fix this myself this 2 days I've had this program.

I downloaded HitFilm 4 express yesterday and I've still not been able to open a new file to edit my videos or use it at all. opening the program is not a problem but as soon I try to make a new file it crashes.

I've tried to reinstall and search for something that might help but nothing

so now I'm asking for your help so I finally can use this program

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