Why does my bank show an extra charge?

In accordance with the European Distance Selling Regulations, FXHOME Ltd always shows the full price of the goods plus shipping (NB customs and excise may apply separately) before you check out of the store.

However, your bank credit or debit card issuer may charge an additional fee for the purchase if you are buying from outside the UK, where FXHOME Ltd is based. This charge may show as .FXHOME Ltd. or .Overseas Transactions Fee., or another entry. This fee is not collected by FXHOME and we have no power to provide a refund of this fee.

We recommend checking with your card issuer before you purchase if you are unsure whether such a fee may be applied to your order.

Also in Sales and Licensing

Can I get a refund?

We always recommend trying the free demo before purchasing to make sure the software suits your needs and is compatible…

How many installations and activations of PhotoKey am I allowed?

PhotoKey Pro includes a 3-seat license, which allows the software to be installed and used on up to three computers…

How do I upgrade my PhotoKey software?

If you would like to upgrade your older PhotoKey software to the current version, you can find pricing here: https://fxhome.com/upgrade

See all FAQs

Can't find an answer? Ask our team »

View your questions