Can I get a refund?

We always recommend trying the free demo before purchasing to make sure the software suits your needs and is compatible with your computer.

You are entitled to cancel your purchase for any reason (other than the excepted reasons set out below) up to 14 working days after the date of purchase.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement sent to our Customer Support Team, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. This is so that we can confirm the returns procedure and process any refund that might be owed to you. We will also offer you the opportunity to replace the products cancelled.

You should return the goods to us at your cost within 14 days of such cancellation. The products must be returned in "as new" condition (unless returned because damaged) and complete with any accessories or free gifts offered with the purchase. If you are returning a bundle you must return all the items it included.

During the period between receiving and returning the products you must retain possession and take reasonable care of the products.

On receipt of your returned products you will receive a refund within 30 days.

Also in Sales and Licensing

Why does my bank show an extra charge?

In accordance with the European Distance Selling Regulations, FXHOME Ltd always shows the full price of the goods plus shipping…

How many installations and activations of PhotoKey am I allowed?

PhotoKey Pro includes a 3-seat license, which allows the software to be installed and used on up to three computers…

How do I upgrade my PhotoKey software?

If you would like to upgrade your older PhotoKey software to the current version, you can find pricing here: https://fxhome.com/upgrade

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